Shipping policy

Shipping policy

All orders are processed within 2 business days (excluding weekends and holidays) after receiving your order confirmation email. It is also possible to order prioritized order handling with a small amount of fees. You will receive another notification when your order has shipped. 



We offer international shipping to the all countries.

Shipping charges for your order will be calculated and displayed at checkout.

Shipping option

Estimated delivery time


10 to 20 business days

DHL Parcel Connect

5 to 10 business days

DHL Express

2 to 4 business days

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Mausmorin® is not responsible for these charges if they are applied and are your responsibility as the customer.


How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 30 days of receiving your shipping confirmation email, please contact us at [email protected] with your name and order number, and we will look into it for you.


Shipping to P.O. boxes

We don't ship to P.O. boxes. Orders which have P.O. as the addresses will be automatically canceled.


Refunds, returns, and exchanges

We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

We don't accept returns, only refunds or replacements. In the event that your order arrives damaged in any way, please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at [email protected].

Please find check our detailed Refund Policy.